cv699 FAQ —
All your questions answered in one place

No, each person may only operate one account on cv699. Creating multiple accounts will result in all accounts being closed and balances may be forfeited. Only one account can be opened per mobile number or device.

KYC (Know Your Customer) is an identity verification process. Before making a withdrawal, you need to submit a photo of your National ID or passport. This keeps your account secure and helps prevent unauthorized access. KYC verification is usually completed within 24 hours.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Use the OTP to set a new password. The whole process takes just 2 minutes.

To close your account, contact cv699 support. If you need a temporary break, you can use the Self-Exclusion option in your account settings. Make sure to withdraw any remaining balance before closing your account.

Withdrawals on cv699 are typically processed within 5 to 15 minutes. Mobile banking withdrawals are the fastest. Bank transfers may take 1–2 business days. If KYC verification hasn't been completed, your first withdrawal may take a little longer.

cv699 supports deposits and withdrawals via Mobile Banking, bank transfer, and e-wallets. Available payment options can be viewed in the Cashier section after logging in.

Deposits are usually instant. Occasionally, network delays may push processing to 5–10 minutes — try refreshing the page. If more than 15 minutes have passed, contact cv699 support with your transaction reference number.

cv699 generally does not charge any fees for withdrawals. However, your mobile banking provider or bank may apply their own transaction fees. For specific details, check the Cashier section after logging in.

Wagering Requirement refers to how many times you need to place bets before you can withdraw bonus funds. For example, if the Wagering Requirement is 10x and your bonus is BDT 1,000, you must place a total of BDT 10,000 in bets before withdrawing. Full terms are available on the Terms & Conditions page.

cv699's cashback offer returns a percentage of your total net losses over a set period. Cashback is usually credited on a weekly or monthly basis. VIP members receive a higher cashback rate.

No, most bonuses cannot be withdrawn directly. Winnings from bonus funds only become withdrawable after the Wagering Requirement has been met. Some special promotions may have different conditions — check the individual promotion details in those cases.

Live betting means placing wagers in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. On cv699, you can check live scores and stats before making your call. Live betting requires a bit more focus than pre-match betting.

If a match is cancelled or a bet is voided due to a technical issue, your full stake will be refunded. For Accumulator bets, any cancelled match is removed and the remaining selections are recalculated.

The minimum bet on cv699 generally starts from BDT 10. Maximum bet amounts vary by event and market. VIP members can place larger bets. For full details, check the betting section after logging in.

Yes. cv699's Live Casino features trained real dealers running games live on camera. You can watch in HD video stream and chat directly with the dealer. Live Casino is available 24 hours a day.

Yes. All slots and table games on cv699 use RNG (Random Number Generator) technology, independently audited by a third party. Results are completely random and every outcome is independent of previous ones — no manipulation, ever.

Start by refreshing your browser or app. Clear your cache and cookies. Check your internet connection — try switching between mobile data and Wi-Fi. If the problem persists, reinstall the app. If it still doesn't work, send a screenshot to cv699 support.

cv699 live chat is available 24/7 — just click the chat icon at the bottom right of the website or app. Email support is also available. The support team assists in Bengali and typically responds within 2–3 minutes.

Yes. The cv699 website is fully mobile-responsive and works well on Chrome, Firefox, Safari, and other modern browsers. For the best experience, though, we recommend using the cv699 app.